University of Pittsburgh Medical Center
Pittsburgh, PA

Assisted Community Care Behavioral Health, a subsidiary of the University of Pittsburgh Medical Center (UPMC) in their relocation to Chatham Center. The new company implemented computer-telephone integration and Primary rate interface circuits to provide "screen-pop" customer service to subscribers.

Assisted Partners in Health, a subsidiary of UPMC, in the redesign and management of a multiple location call center. Three practices implemented centralized attendent services to provide patient appointment scheduling and billing using high capacity circuits for integrated voice/data connectivity.

Developed an RFP to select a PBX vendor for University Services Organization (USO) to install over 200 systems in physican practices.
 

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