Bell Atlantic
Washington, DC; Virginia; Maryland; West Virginia

Managed a team of seven professionals working on the documentation and training materials for a newly developed Force Management System that works in conjunction with the nation's first networked ACD system based on the Northern Telecom DMS-100 Central Office Switch and SS7 networking implemented by Bell Atlantic and the C&P Telephone Company. Lead the same group of professionals in the delivery of the training to 31 telephone company offices. This was a $23M project for Bell.
 

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